Política de reembolso

I. Return Period

In accordance with EU consumer protection regulations, consumers generally have the right to cancel their order and request a return without providing a reason within **14 days** of receiving the goods.

To initiate a return, please contact us via our customer service email within the specified timeframe and provide the following information:

*   Order number
*   Purchaser's name
*   Name of the item(s) to be returned
*   Reason for return (no reason is required for "no-reason" returns)
*   Photos of the order or item(s) (if necessary)

Once we confirm your return request, we will provide you with further instructions on the return process.

II. Conditions for Return

To ensure a smooth refund process, returned items should be kept in their original condition as much as possible:

*   Items must remain unworn and unused.
*   Shoe soles must be free of obvious wear, stains, or signs of use.
*   Packaging, shoe boxes, tags, and related accessories should be intact.
*   Items must not be damaged due to improper use by the consumer.
*   We recommend trying on shoes indoors on a clean surface to avoid marks that could affect resale.

If items show obvious signs of use, damage, or other conditions affecting their value, we may adjust the refund amount accordingly based on the actual condition of the items, in compliance with applicable laws.

III. Quality Issues and Incorrect Items

Please contact us as soon as possible if the items you receive have quality issues, are damaged during transit, or do not match your order.

Please provide:

*   Order number
*   Photos of the item(s)
*   A detailed description of the issue
*   Photos of packaging or transit damage (if applicable)

Once we confirm that the issue involves product quality, transit damage, or an incorrect shipment, we will provide a solution—such as a return, exchange, or refund—based on the specific circumstances.

IV. Return Shipping Costs

When consumers exercise their statutory right to a "no-reason" return within 14 days, the direct cost of return shipping is generally borne by the consumer, unless otherwise specified by our store.

If the return is due to quality issues, a mismatch with the order, or an error on our part, we will cover reasonable return shipping costs based on the specific situation.

V. Refund Method

We will process the refund after receiving and inspecting the returned items.

Refunds are typically issued to the original payment method used for the purchase. The refund amount generally includes the price of the eligible items and any standard delivery charges that must be refunded by law. If a consumer chose a delivery service more expensive than the standard option, the additional costs incurred are typically non-refundable.

VI. Refund Timing

Once the returned items are delivered to us, we will inspect them and process the refund as soon as possible.

The time it takes for the refund to reach your account may be affected by the following factors:

*   Time taken for the return and inspection of items
*   Processing time of the bank or payment provider
*   Payment method used by the consumer
*   Weekends and public holidays

Consequently, the actual time for the funds to appear in your account may vary depending on the payment provider.

VII. Order Cancellation

If your order has not yet been shipped, you may contact us as soon as possible to request a cancellation.

If the order has already been shipped, we may be unable to cancel the delivery directly. In this case, you may follow the return process and request a refund in accordance with applicable consumer rights regarding the right of withdrawal.

VIII. Promotional Items

Statutory consumer rights apply equally to items purchased during promotions, discount events, or other special offers.

If a promotion involves specific return conditions, these will be stated on the promotion page or in the order details.

IX. Return Address

Please do not send items back without prior confirmation from customer service.

Once your return request has been confirmed, we will provide you with the appropriate return address and instructions.

X. Contact Us

If you wish to request a return, refund, or exchange, or if you have questions regarding your order, please contact us at:

Customer Service Email: [JeziorowskaDominikowska482@gmail.com]

Please include your order number in the email subject line so we can process your request more quickly.

XI. Statutory Consumer Rights

This policy does not limit or exclude any statutory rights consumers have under EU and applicable European national consumer protection laws.

In the event of any conflict between this policy and applicable law, the provisions of the applicable law shall prevail.